1. General Provisions

To access and use our payment service, you need to be at least 18 years old.

Payments for goods and services sold using our Services are facilitated by Airwallex (Singapore) Pte. Ltd. (“Airwallex”) pursuant to the Terms & Policies of Airwallex. You agree to the Terms & Policies of Airwallex to the extent applicable to you. To receive payment for an item sold using our Services, you must accept and comply with the Terms & Policies of Airwallex, including the requirements to provide to Airwallex information about you, your business, and the financial account you will use to receive payments.

You may seek returns or cancellations on our Services. Refund timing may vary in accordance with the rules of third parties, such as credit and debit card networks.

If you are a buyer:

• You may pay for items and services using the payment methods that Airwallex make available, and Airwallex will manage settlement of the payment to sellers. Airwallex will collect the transaction amount on behalf of the seller by charging your selected payment method. Accordingly, payments received by Airwallex from you will satisfy your obligations to pay the seller in the amount of payments received;
• In certain instances, your transaction may be declined, frozen, or held for any reason including for suspected fraud, Anti-Money Laundering ("AML") compliance, compliance with economic or trade sanctions, in connection with OK.com's internal risk controls or due to potential violations of any policy of OK.com or Airwallex, or a policy of one of Airwallex 's third-party payment service providers;
• Airwallex or its affiliates may save payment information, such as credit card or debit card numbers, and card expiration dates, entered by you on our Services when you make a purchase, redeem a coupon, or make any other transaction on our Services where card information is entered. OK.com will not save such information in accordance with applicable PCI DSS standards. Such stored payment information may be used as your default payment method for future transactions on our Services. At any time, you can update your card information or enter new card information, at which point the new card information shall be stored as your default payment method. You may make changes to your default payment method through the payment function in OK.com. You are responsible for maintaining the accuracy of information we have on file, and you consent to OK.com and Airwallex updating such stored information from time to time based on information provided by you, your bank or other payment services providers. You will only provide information about payment methods that you are authorized to use. By placing a payment method on file with us, you authorize Airwallex to charge your payment method(s) for any and all amounts arising from your use of our Services, including charges to recover the proceeds of any fraud perpetrated by you, or charges necessary to recoup amounts refunded to you in error;
• You agree to comply with, and not cause a third party to violate, all applicable laws, regulations, rules and terms and conditions in connection with the use of the services provided by Airwallex. You understand that some third parties, such as credit and debit card issuers, credit and debit card networks and payment services providers, may have their own terms and conditions for the payment or settlement methods you choose to use in connection with payment service transactions. Failure to abide by third-party terms and conditions may result in fees assessed to you (for example, currency conversion fees from your credit card issuer if the transaction currency is different from your credit card currency) or other actions taken by such third parties, and you agree that OK.com and Airwallex have no control over, or responsibility or liability for, such fees or actions.

2. Seller Onboarding

In order to use our Services, you must register and accept the Agreement. Your submission of your application for payment service constitutes your offer to conclude this agreement. If your onboarding is not immediately confirmed, you will receive notification that you have been approved to receive services once we have reviewed your information.

To use payment service, you must:

• Link a financial account, so you may receive settlements of proceeds from payment service to this account (“Linked Financial Account”). Your Linked Financial Account must be a bank account based in your country of residence, or such other type of account or instrument (such as a debit card) that we may permit in our discretion. If we cannot make direct debits from your Linked Financial Account, we require you to keep another payment method on file with us and we may instruct our payment service provider to withhold payouts to your Linked Financial Account until you have successfully provided us with such other payment method.
• At this time, you may only use our payment service to receive disbursements to a Linked Financial Account. You may change your Linked Financial Account at any time as permitted by us. Payouts will be made to your Linked Financial Account subject to (a) your completion of the Linked Financial Account verification process, and (b) the completion of our assessment for security and risk purposes and under our anti-money laundering and other legal obligations. Our assessment typically takes up to seven (7) days after your completion of the verification process, or longer if any issues or irregularities arise in which case we will complete our assessment without undue delay. If you reside in an additional country and we offer you the option to receive payouts to more than one Linked Financial Account, we will allocate your payouts among your Linked Financial Accounts in conformity with your instructions. By adding a Linked Financial Account to your OK.com account, you represent and warrant that you are the lawful owner of, or have the lawful right to use, any Linked Financial Account you associate with your account. In certain circumstances, we may permit you to direct payouts to a Linked Financial Account owned or controlled by your legal representative. If you elect to receive payouts to a Linked Financial Account owned or controlled by a legal representative, you represent and warrant that the legal representative has the authority to receive payouts on your behalf, and you fully release us from any and all liability for losses you may sustain arising from disbursements made by us to the legal representative under this Agreement.
• Provide us with all information which we may require for purposes that include: verifying your identity, complying with applicable laws and regulations such as anti-money laundering and sanctions screening obligations, allowing us to manage settlements of your transaction proceeds, and assessing fraud and risk. If you are an individual, this information may include, without limitation, your full name, address, phone number, date of birth, taxpayer identification number, bank account information, and a form of government-issued identification (e.g., a copy of your identity card or driver's license). If you are a business, this information may include, without limitation, your full business name, address, phone number, entity type, bank account information, tax identification number, and business number, in addition to details regarding your beneficial owner(s), director(s), officer(s), authorized representative, legal representative, and/or primary contact, such as name, contact information, nationality, title, and government-issued identification (such as a United States Social Security Number). You understand that we will be unable to settle your proceeds or issue you any tax documents (such as a United States Internal Revenue Service Form 1099-K) if you do not provide or appropriately update us with accurate contact information and other requested data.
• Provide us with all information necessary to authenticate you or your payment transactions, which may include validation of your phone number or email. You understand that we may be unable to execute certain transactions or complete certain requests without this information.
• Maintain in a timely manner the accuracy of the information we have on file, and consent to our periodic updating of such stored information based on information provided by you, your bank, or other payment services providers. You will only provide us information about payment or settlement methods that you are authorized to use. You understand that if you update information such as your country of residency, you may need to repeat some or all of the onboarding steps described above to continue using payment service.
• Comply with all, and not cause a third party to violate any, applicable laws, regulations, rules, and terms and conditions in connection with your use of OK.com. You will not use payment service to move funds associated with gambling. You understand that some third parties (such as banks, credit and debit card issuers, credit and debit card networks, and payment services providers) may have their own terms and conditions for the payment or settlement methods you or buyers choose to use in connection with payments that we manage, such as terms and conditions that relate to the settlement of funds, chargebacks, prohibited items, and overdrafts. Failure to abide by third-party terms and conditions may result in fees assessed to you, delays in your receipt of funds, or other actions taken by such third parties. You agree that we have no control over, or responsibility or liability for, such fees, delays, or actions.

You authorize us or third-party service providers to verify and evaluate information you provide to us, including by verifying the existence of your bank account, verifying your identity and other personal information, obtaining reports from third parties, or comparing information you provide to us with information provided by third parties. Such third parties may include without limitation banks, credit and consumer reporting agencies, data brokers and service providers. We reserve the right to close, suspend, or limit your account or rescind your access to any or all of our Services in the event we are unable to obtain or verify any of this information. We are not responsible for any losses suffered by you as a result of incomplete or inaccurate information you provide.

3. Payout Currency

Your “Payout Currency” is the currency that we will use for settling your transaction proceeds to your Linked Financial Account. We will generally determine your Payout Currency as follows, unless you and we agree otherwise:

• If you are a seller residing or established in the United States, your Payout Currency is the US Dollar.
• If you are a seller residing or established in the United Kingdom, Switzerland, Liechtenstein, or Australia, your Payout Currency will be based on your country of residence.
• If you are a seller residing or established in Canada, your Payout Currency will be the Canadian Dollar or, if offered by us and selected by you, the US Dollar.
• If you are a seller residing or established in additional countries, then your Payout Currency is the US Dollar, or such other currency as we may offer and you may select as determined by your country of residence.

We may enable further Payout Currencies at our sole discretion in the future. Where offered by us and agreed upon by you and your buyer, your buyer may pay for an item you sell with currency other than your Payout Currency. When this happens, the paid amount will be converted into your Payout Currency prior to disbursement of the funds to you, using the applicable transaction exchange rate and assessing the currency conversion charge. Similarly, your receipt of the Services may cause you to incur fees which are published in a currency other than your Payout Currency; if this happens, we may convert such fees into your Payout Currency in the same manner as described in the prior sentence.

Further, if you live in additional countries, the financial institution you opened your Linked Financial Account with may charge you a separate fee for converting your funds from the US Dollar to your local currency.

4. Security

You acknowledge the importance of the security measures we put in place with regards to payment service, and agree to comply with them. You are responsible for maintaining the security of all passwords, codes, or other login credentials used to access your OK.com account and the related payment service and, for any transactions made or actions taken using your OK.com account.

If you become aware of an unauthorized payment transaction or of a delayed or incorrectly executed transaction, you must notify us immediately by using a contact method stated in the Agreement.

5. Third-Party Providers

We may use third-party service providers (for example companies that process payments and disburse settlements, perform risk assessments or compliance checks, verify identity, or validate payment or settlement methods) in different locations to assist us in providing payment service. Third party service providers may further outsource the services to other third-party service providers. In this context we may transfer your data to such third-party service providers to whom services are outsourced. As relating to outsourced services, you hereby explicitly agree to our use of such third-party service providers to assist us in providing payment service and the outsourcing of services in relation thereto (including the right to sub-outsource), and you accept that the obligation of secrecy does not exist with respect to the related transfer of data (e.g. contact details, account information, sales related information) to such third-party service providers. Third-party service providers are either subject by law to a professional secrecy obligation, as provided by the law applicable to the third-party service providers, or will be contractually bound to comply with strict confidentiality rules. Customer data transferred in accordance with these purposes will only be accessible to a limited number of persons within the relevant Third-party service providers, on a need-to-know basis. Regardless of whether we use third-party service providers, we remain responsible to you for the performance of the services contemplated under the Agreement.

6. Term, Termination of Payment service

These terms related to payment service are effective indefinitely, unless terminated in accordance with the below.

Without prejudice to terms related to terminations in the Agreement, we may terminate this “Payment service” section by giving written notice fourteen (14) days prior via email to your registered email address. However, we may also terminate this “Payment service” section on less notice or with immediate effect in the following scenarios:

• We are required to do so by law or a court order,
• A governmental authority requires us to do so to comply with anti-money laundering or counter-terrorism financing obligations,
• We have reasonable grounds to believe you are carrying out a prohibited or illegal activity (including, but not limited to, financial crimes such as fraud, bribery, corruption money laundering, or sanctions violations),
• We are unable to verify your or your business's identity, or any other information pertaining to you, or
• You are otherwise in breach of a material contractual obligation of the Agreement, or seriously or persistently violating any provisions of these terms in any other way.

Your use of OK.com as a seller requires continued registration for payment service. Should you therefore terminate this agreement, you will not be able to use OK.com provided. You may terminate this “Payment service” section and close your payment account, without prejudice to the termination events foreseen above, by giving one (1) month notice by notifying us via email at Servanan_finance@ok.com or by contacting the Customer Service via any of the available communication methods. If you apply for the payment service after such termination, you will be deemed to have again accepted the provisions related to payment service.

Termination of this section shall not affect the rights or liabilities of either party accrued until termination and/or any terms intended (expressly or implicitly) to survive termination, including your obligation to pay amounts owed to us relating to your activities prior to termination and our right to collect from you such amounts. If there are pending payment transactions at the time the termination takes effect, they will be processed pursuant to this Agreement unless prohibited by law. As of the effective date of the termination, you will not be able to sell any items on OK.com anymore.

7. Seller Withdrawals

Sellers may request withdrawals of their available balance from their designated payment sub-account maintained via our third-party payment service provider (currently Airwallex) to their Linked Financial Account, subject to the terms and conditions of this Agreement and those of the payment service provider. Withdrawals are processed in accordance with internal risk and compliance assessments, and may be subject to review, delay, or rejection if suspicious activity is detected or applicable verification requirements are unmet.

To offset transaction and processing costs, a withdrawal fee may apply, as disclosed in our Fees and Taxes section or otherwise made available through your account interface. In order to avoid excessive transaction fees and ensure operational efficiency, we may impose a minimum withdrawal threshold. If your available balance is below this amount, you may not be able to request a withdrawal until your balance exceeds the threshold.

You are solely responsible for ensuring the accuracy and completeness of the payment instructions you provide to us. We are not liable for losses resulting from incorrect payment details or actions taken by third-party financial institutions. In cases of failed or returned withdrawals due to invalid or closed accounts, reversal fees may apply.

Withdrawals shall be denominated and settled in your selected Payout Currency, subject to applicable exchange rates and currency conversion charges if your sub-account balance is held in a different currency. Currency conversions, if any, will be performed by the payment service provider at the prevailing market rate, and applicable fees may be deducted prior to final settlement.