Buyers may cancel an order any time before the buyer makes the payment. Sellers may cancel an order before shipment. Upon a valid pre-shipment cancellation, the transaction will be voided and any payment already made will be refunded to the original payment method, IN AN AMOUNT EQUAL TO THE ORIGINAL PAYMENT MINUS ANY APPLICABLE SERVICE FEES.

Once an item has been shipped, the order is no longer eligible for unilateral cancellation. Any request for return or refund after shipment must be submitted to our customer support team. We will facilitate communication between the parties to help them reach a mutually acceptable resolution; both parties must respond promptly and in good faith. Unless required by applicable law or expressly stated in this Agreement, the platform does not guarantee a specific outcome.

For purposes of this Agreement, an order is deemed “Shipped” when either of the following first occurs:

• The logistics carrier records the initial scan event for the parcel (as shown in the carrier’s tracking system).
• The seller uploads a valid tracking number and proof of handover to the carrier, and the platform system accepts such submission.

If the timestamps or records conflict, the carrier’s official tracking log prevails unless the seller provides clear and verifiable evidence to the contrary.